http://www.crabel.com. Supported approximately 300 end users. Researched and replaced faulty motherboard with comparable models when an exact replacement couldn't be found. Received two awards for Excellence in Customer Service and one award for Above and Beyond the Call of Duty. Perform imaging, driver updates, and system restores on request or as required by corporate policy. Keep your Technical Support resume objective short and to the point. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems within a Windows 7 pro platform environment, Computer Information Science - Network Security, Computer Information Science - Cloud Computing. Associates degree in Computer Information Systems/Computer Science or related field or or equivalent data center operations experience. Monitored and responded to phone and e-mail requests for technical support, Maintained Help Desk specific applications and assisted in refining procedures, Troubleshooting, testing, repairing, and replacing hardware components, Diagnosing and repairing faulty network components and network connections, Routinely updating and maintaining a variety of Windows operating systems including Windows 2000, XP, 7, 8, and Server 2003. Resolved system hardware/software problems. IT Support Technician @ Ramirez and Poulos PA, MD. Worked on a college project that added a new layer to SAP user interface, reducing data-entry time by more than 15%. Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times. Responsible for relocation of employee equipment, Perform daily backup of server data files and media, Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users, Perform re-imaging using SCCM and Casper for Windows and Mac machines, Provided desk side support for various hardware, software, and network connectivity issues, Assisting Network Administration and System administration teams as needed, Performed basic networking configurations such as activating ports and submitting printer reservations, Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional, Administer front end of company MRP system working with forms, permissions, utilities, licensing, settings and updates, Maintain company's Exchange server by checking service health, analyzing usage, verifying email retention, filing support tickets, licensing, renewals, reporting, and mail flow rules, During a move, coordinated with contractors to have proper and timely installation of network infrastructure, internet service, server room layout and setup, security cameras, alarm systems and electronic access control systems, Set up, maintain and troubleshoot PCs, Macs, printers, IP phones, firewalls, routers, access points and other network & PC hardware, Run scheduled sales and stock reports for management and reconciled inventory at 10+ warehouses on a monthly basis. Running category 5 cable throughout the building and installing RJ-45 jacks to add to existing network, Overseeing employee training in Microsoft Office, Lotus, Adobe, and WordPerfect, Provide a high level client support for computer and laptop end-users, Analyze technical needs and install, monitor and maintain end-user workstations, PC hardware, software, and network devices such as network printers(HP, Kyocera, Sharp), Cisco routers, Cisco switches, wireless access points, Utilize extensive technical skills to create and deploy servers and VPNs to increase corporate efficiency, Analyze databases to spot trends and underlying issues and resolve any issues discovered in a timely manner, Document troubleshooting steps and provide information to developers and system administrators when needed, Close more than 400+ helpdesk tickets involving more than 20+ unique applications over the course of 1 year, Provided customer support for remote and local users throughout North America, Setup and serviced PCs, Laptops, Thin Clients, and Servers, Organized and maintained IT hardware and inventory tracking databases. Supporting customers using remote access technologies and also by visiting clients sites. Install, configured and cable all networking equipment within the environment (configured VoIP phones and Netgear port switch, ran all cabling to the cubicles and offices and installed the wireless routers. However, you can be sure that he/she will … Participate in cross-training of Radio, Transport, EMS/SCADA, Voice/Video, Network, and Mobile Data Computer Systems. Installation and upgrade of computer hardware and software. Research various problems to provide appropriate responses to end users or departmental staff. and GPS Software, Developed custom SQL reports for R.A.S. Ensured network, system and data availability and integrity through preventative. Successful as part of a team to get the job done. Crafting an IT Support Technician resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition… Identify, isolate and repair computer equipment and printers showing wear and tear as well as during preventative maintenance routines. Responsible for maintai. Assisted in the planning and implementation of a help desk service ticketing system. Provide installation, maintenance and support to users of desktops, laptops, printers, portable and smart phone devices. Get inspired with this sample resume for a midlevel help desk professional that Isaacs created below, and download the midlevel IT help desk professional resume … Participated in the migration of the Microsoft Exchange database from on-premise Exchange 2003 host to an external host. Possesses a thorough knowledge of computer hardware and software applications. Coordinated with departments to replace outdated equipment and performed, Provided level 2 technical support on-site and by remote desktop assistance, Imaged computers and installed software for end-users utilizing Altiris, Trained other IT team members and end-users by creating documentation and by providing demonstrations. i.e. Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Support IT Director to maximum system uptime and minimize workload, Assist accounting in balancing variances between sales, cost of goods and inventory accounts, Support staff and provide training as required on the use of the ERP system, Assist VP of Manufacturing, working with suppliers on pricing, quality and delivery times, Schedule production based on customer requirements, Perform internal audits and corrective actions per ISO 9001 quality procedures. Assisted in discovery, research and resolution of technical issues. to give customers insight to upcoming deliveries, balances from previous orders and a means of 24/7 order placement, Fielded support calls from employees working in four locations and throughout Eastern North Carolina pertaining to Software Issues, Computer Hardware, and Mobile Devices, Coordinated with software vendors to resolve any issues that needed programing changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users, Created, monitored and tested Backups of critical files and applications within virtual environment using physical and virtual backup utilities, Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Acess, Excel, Outlook, Maintained department inventory and software databases, Served on the company's transportation committee, helped re-orient employees during a significant bus service, Executed the first level of Network Administration. Quickly learn to master new technology to better provide outstanding support to the associates. Type of Resume and sample, it support technician resume.You must choose the format of your resume depending on your work and personal background. Responsible for handling all call through resolution in a timely manner. Crafting an IT Support Technician resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Installed and updated GPS systems for ambulance maintenance to ensure accurate, Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers, Remedied customer computer hardware/software issues utilizing background knowledge and SOPs, Created and completed projects in order to bring our department to a higher standard, Developed and trained current and new technicians in new and current processes, Wrote network and hardware change managements, and efficiently completed, Administered GPS and Fleet Maintenance software solutions, Conducted training sessions on use of R.A.S. In-Plant communication device such as desk/cell phones, pagers, and radios, Mobile Radio Terminals, Plant networks. Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT and Novell Network Administration in order to preform and trouble shoot all tasks effectively. Imaged new PCs; built to individual user's software usage. Created and defined AD groups, users and user permissions. and Fleet Maintenance for use with SQL Server Reporting Services, Implemented Web Ordering Portal with R.A.S. Walked customers through step-by-step process for troubleshooting hardware issues. Delivered support to 90 staff members and 200 contractors; at home and in office; on 3 continents and multiple time-zones, Liaised with multiple global IT vendors and telecommunications partners, Created extensive documentation on processes and programs, Coordinated with Human Resources and Customer support departments in order to create a better. Interaction with all levels of management. Provided company-wide support on hardware, software, networking; general training and support for employees. Managed email accounts within the mail server. Support plant as necessary on a 24-7 basis to limit system down time. Below is a general job description: The information technology (IT) … These are some examples of job descriptions we have handpicked from real IT Support Technician resumes for your reference. Conducted computer technology training with all new staff. Supported registration check-in and speaker check-in personnel to insure no problems occurred because of computer malfunctions while checking in over 9,000 guests. Installed selected software, maintained proper security levels and access rights. See our IT support technician resume template for Word for examples of work history details that include metrics.Here are some other examples of work history: IT Support Engineer – Ellis Memorial Hospital … Managing software and hardware inventories for all Plant IT Systems (Windows XP, Windows 7, SharePoint 2010 and Office 2010). Provide desktop support services for students. Find out what is the best resume for you in our Ultimate Resume Format Guide. Level 3 multi vendor support to 3,000+ users. Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Devised a no cost solution to run multiple question and answer sessions during the symposium saving the foundation over $2,000 from unneeded equipment. Documented end-user interaction using Remedy. But, we played up those duties and achievements which translate well for a resume in information technology - … Managed firewall, network monitoring and server monitoring both on- and off- site. Currently an ... © 2020, Bold Limited. Provided front line phone queue support for customers. Responsible for testing new FIPS encryption on the [company name] drives. Perform the role of System Administrator for the Head Start program, ensuring the security of data in the ChildPlus Software database. Every business has technology needs in the globally-connected world of the 21st century, and IT technicians keep everything running … Utilized strong interpersonal skills and ability to solve problems timely and effectively through the support of 85 end-users across multiple organizations. Installed and tested over 100 computer systems, displays are related equipment throughout Broadmoor Hotel in two days in preparation of the 28th annual National Space Symposium and Cyber 1.2. Provide support via telephone, hands-on and remote access software (Remote Desktop/Remote Assist) to end users by locating and resolving hardware, network and software issues. Desktop Support. Provided technical assistance to computer system users. Diagnostics. Research, analyze and recommend new hardware and software technologies to increase speed and efficiency. Set up and maintained the operations of all computer systems and other technologies. Responsible for new computer setup and upgrades as directed by IT manager. Managed the day-to-day IT operations in support of a rapidly fluctuating commodities market. Troubleshot MS Office & in-house products, various O/S & VPN Remote Access, remote users desktop via SMS, Net meeting & Windows Remote Session. Participate in … 70 local employees, More than 500 employees worldwide in 7 locations, Active Directory 2008/2012 & Group Policy, Manage users in Windows Server 2008, Active Directory, Exchange, ScriptLogic. There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. Familiar with systems administration support for Windows/Unix systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration. Planned and implemented on-line FAX system (Ring Central) to replace antiquated analog system, realizing a 100% savings. Provided computer help desk support via telephone communications with end-users. Summary: Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Introduced new technologies to streamline the support flow and improve customer relations. Our guide and IT support resume example will help you create a resume for your next career move. The work experience section should be the detailed summary of your latest 3 or 4 positions. It Technician Resume Examples IT Technicians maintain computer systems, provide technical support to clients, and teach clients the basic skills needed to operate newly installed programs. Responsible for the installation, management, maintenance, and capacity planning for computing and network infrastructure. Performed diagnostics: Troubleshot system issues, documented help desk tickets and resolutions and maintained equipment. 2+ … Maintaining a log of all problems detected and system back ups. Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec 2012. Completed troubleshooting and repair when computers had problems. Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service. Build, replace and repair various brands of PC's. Provided technical assistance to customers on inbound telephone tech support calls. IT Support Technician Setup networks and IP camera systems with local and remote access for security and employee monitoring. Provide status reports on active problems by documentation within HP Service Manager ticket system. Installed and managed the Domain controller, File Server and Print Server. Computer And Electronics Engineering Technology. Ensured a maximum level of service and satisfaction to 2,200 system users. Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed. Successfully implemented an inventory tracking system used to track the thin-clients 450 thin-clients deployed and computers at each site. In this section, we will provide a general description of the main types of resumes… Assembled and repaired all drive equipment coming into the company. You know that classic elevator pitch in … Answered questions and resolved computer problems for clients in person, via telephone or from remote location. It Support Technician Resume Examples. Deployed and installed units; restored user's data; troubleshot issues. Coordinate with third party vendors to install and maintain their hardware and assist with troubleshooting. Developed group polices to automate folder redirection, snpmwalk queries for printers, and file backups for Softros messenger settings. All rights reserved. Telecom IT Support Technician Resume Examples & Samples. Have worked for the last three years as a technician for an IT support services provider fielding calls from … Worked with third party vendors to purchase, configure and deploy servers, switches and software for construction of two new buildings and remodeling of four existing facilities.
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